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What is User Generated Content: Make your brand viral this 2024

User Generated Content (UGC) has become a powerful force in the world of marketing. The ability for people to share their experiences, opinions and creativity online has revolutionized the way brands interact with their audiences. With the following reading you will understand in depth what it is and how it can be the key to making your brand go viral this year. You will learn about the benefits of UGC, strategies for implementing it, tips to motivate users to create content, examples of successful campaigns, and much more. Discover how to take advantage of this powerful tool to connect with your audience, increase your brand visibility, and build trust among your consumers.

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What is User Generated Content?

User generated content, basically, is content related to a brand, product or service that is created and shared by the users themselves, instead of the company itself. This content can manifest itself in a variety of forms, such as reviews, social media posts, videos, images, blogs, and more.UGC has become a monumental phenomenon in the marketing world, allowing companies to harness the power of the online community. Instead of relying solely on their own promotional content, businesses can use UGC to engage their customers and followers in an authentic way. This strategy is based on the premise that user-generated content and recommendations are more credible and effective at influencing consumer decision-making than for traditional advertising for brands

Read about: programmatic advertising and advertising psychology


The popularity of user-generated content is not in vain; offers a number of significant benefits to those who take advantage of it effectively. Below, we will explain some of the main benefits:

Building trust and credibility

UGC is seen as more authentic and credible since it comes from real people who have had real experiences with a product or service. This helps build consumer trust and establish brand credibility.

Increased interaction and participation

It encourages the participation of customers and followers, as it gives them the opportunity to be an active part of the brand narrative. This can translate into greater engagement on social media and a stronger relationship with your audience.

Reach Expansion

When users generate content related to a company and share it on their social networks, blogs or favorite platforms, the brand’s reach is amplified. This means that the business’s message reaches a broader audience through users’ personal networks.

Savings on content creation costs

User content generation is often free or very low cost compared to in-house content production. That is, it saves resources.

Personalization and diversity

UGC reflects a variety of voices and perspectives, enriching the brand image and making it more inclusive. Each user brings their own unique experience, allowing for greater customization.

Why is it important in your digital marketing strategy?

Its importance lies in several key aspects that impact the effectiveness and success of an online brand:

Authenticity and reliability

User-generated content is perceived as more authentic and trustworthy than promotional content produced by the brand. Consumers are increasingly tired of traditional advertising messages and trust the opinions and experiences of other users.

Encourage interaction

UGC drives audience engagement as users feel a stronger bond with the brand by contributing their own content. This results in increased comments, shares, and the creation of online communities.

Amplify brand visibility

When users share content related to a brand on their own social networks or platforms, its visibility is amplified exponentially.

Inclusivity and diversity

UGC reflects a variety of voices and perspectives, making the brand more inclusive and diverse. Each user brings their own unique experience, which enriches the company’s narrative.

Less investment

Since it is not a large production or carried out entirely by the company, large amounts of money, time, personnel and others should not be invested.

Examples of successful UGC campaigns

Coca-Cola “Share a Coca-Cola”

This iconic Coca-Cola campaign invited consumers to personalize bottle labels with their names or special words and then share photos on social media. The campaign generated a torrent of UGC content, driving engagement and engagement with the brand.

Starbucks #RedCupContest

Starbucks encouraged its customers to decorate its iconic red coffee cups and share their creations online with the hashtag #RedCupContest. This strategy not only generated a steady stream of UGC content, but also created buzz and excitement around the end-of-year festivities.


Action camera brand GoPro has based much of its success on UGC. Users share exciting videos and photos of their extreme adventures, which not only promotes the product but also inspires others to do the same.

Apple “Shot on iPhone”

Apple launched the “Shot on iPhone” campaign, which highlighted stunning photos and videos taken by iPhone users. This not only showed the quality of the camera, but also involved its user community.

Strategies for using UGC

User generated content is a powerful tool guerrilla marketing , but its effectiveness depends largely on how it is implemented. Here are some key strategies to make the most of it in your marketing strategy:

Constant monitoring

Establish a process to monitor and track UGC related to your brand online. This will allow you to be aware of user conversations and reactions.

Encouraging participation

Encourage your followers to actively participate and share their content related to your brand. You can do this through calls to action, in your posts, on social media, contest invitations, and more.

Content segmentation

Categorize and organize UGC to ensure it fits your marketing objectives. You can use tags and tags to identify specific content you want to promote.

Share and Feature

Share and highlight the most authentic and relevant UGC on your official channels. This not only shows appreciation to your followers, but also creates a sense of community around your brand.

Motivating users to create content related to your brand will require some specific strategies:

Create a conducive environment

Build an online community that is friendly and encouraging, where users feel inspired and safe to share their experiences.

Encourage creativity

Encourage users to be creative in the way they interact with your product or service. You can ask them to share stories, photos, videos, or even artwork related to your brand.

Rewards and recognition

Offer incentives, such as gifts, discounts, or even the ability to feature their content on your official channels. Public recognition can be a powerful motivator.

Contests and incentives are great tools to motivate users to create content related to your brand:

Host contests where users can submit their UGC for a chance to win prizes. Establish clear rules and attractive prizes to increase participation.

Offer exclusive discounts or rewards to users who share high-quality UGC or make a significant impact in promoting your brand.

Collaborations with influencers and influential users can help you amplify the impact of UGC. Look for influencers who are aligned with your brand and have an audience that fits your target audience, especially if within their brand authenticity is something their community highlights.

3 Platforms to manage UGC collaborations

Managing UGC collaborations effectively is essential. Here are three platforms that will make this process easier for you:


Buffer is a social media management tool that allows you to schedule and track posts across multiple platforms. You can use it to schedule UGC posts and track engagement metrics.


TINT is a platform that allows you to collect and display UGC in an attractive way on your website, applications or digital screens. It also offers moderation options to ensure content is appropriate.


Hootsuite is another social media management tool that allows you to schedule and monitor posts across multiple platforms. You can use it to keep up with conversations and user engagement on your social channels.

How UGC can make your brand viral

User-generated content can make your brand go viral in several ways. First, it is perceived as more authentic than content created by brands. This is because it is created by real people sharing their personal experiences with a product or service. When consumers see UGC content, they are more likely to trust the brand and consider it a viable option. Secondly, UGC usually increases engagement with your brand. This leads to an increase in comments, shares, and clicks to your website or landing page. Third and finally, UGC has the potential to go viral if it is attractive and relevant enough to consumers. When UGC content goes viral, it makes you reach a large audience and generate a lot of exposure.

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User generated content has established itself as a fundamental pillar in any brand’s marketing strategy in 2023. Its ability to build trust, drive engagement and expand brand reach cannot be underestimated. Advertising strategies that involve UGC are much more than fads; They are the way to the future of digital marketing. By leveraging the strategies and tips presented in this article, you can position yourself to make your brand stand out in a saturated digital environment. UGC allows you to connect with your followers on a more personal and authentic level, which in turn leads to greater engagement, visibility, and overall success.

Continue reading: Secrets of branded content

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